Privacy Policy 

Last Updated: Jul 4, 2024 8:00 AM GMT+3

Introduction

ZENOF LOGISTICS, doing business as PLAT-DEL® (“PLAT-DEL®,” “we,” “us,” or “our”), operates a marketplace super app that offers instant orders, cross-border marketplace services, and ride-hailing services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services. By using our app, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: When you create an account with PLAT-DEL®, we collect your name, email address, phone number, and password.
• Profile Information: You may choose to provide additional information, such as a profile picture, address, and payment details.
• Order Information: When you place an order, we collect information related to the order, including the items ordered, delivery address, and payment information.

1.2 Information We Collect Automatically

• Usage Information: We collect information about your interactions with our app, such as the pages or screens you view, the time spent on those pages or screens, and the actions you take.
• Device Information: We collect information about the device you use to access our app, including the device model, operating system, unique device identifiers, and mobile network information.
• Location Information: We may collect and use your precise location information to provide you with relevant services, such as ride-hailing and delivery services.

1.3 Information from Third Parties

• Service Providers: We may receive information about you from our service providers, such as payment processors and analytics providers.
• Third-Party Accounts: If you choose to link your PLAT-DEL® account with a third-party account (e.g., social media accounts), we may receive information from those accounts.

2. How We Use Your Information

• To Provide Services: We use your information to provide and improve our services, process transactions, and communicate with you about your orders.
• To Personalize Your Experience: We use your information to tailor the content and services we offer, including personalized recommendations and advertising.
• To Ensure Security: We use your information to protect the security and integrity of our app, including detecting and preventing fraud and abuse.
• To Comply with Legal Obligations: We use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

• Service Providers: We share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Your Choices

• Account Information: You can update or delete your account information at any time through the app settings.
• Location Information: You can control the collection of location information through your device settings.
• Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.

5. Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.

6. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our app. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ZENOF LOGISTICS
Business No. BN-35C67GVR
Kenya
Email: support@platdel.com
Phone: +254719384630

By using PLAT-DEL®, you agree to the terms of this Privacy Policy.